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We aim to provide the advice people need for the problems they face and improve the policies and practices that affect people's lives.


We provide free, independent, confidential and impartial advice to everyone on their rights and responsibilities. We value diversity, promote equality and challenge discrimination.



Our Citizens Advice self-help website has practical, reliable information to help you solve your problems.


Adviceguide also includes frequently asked questions in other languages.


The information is continually reviewed by our team of advisers and covers the law in England, Northern Ireland, Scotland and Wales.



The Citizens Advice consumer service provides free, confidential and impartial advice on issues around buying goods or services. This includes being treated unfairly by a trader, receiving a poor service or you may want to switch energy suppliers or cancel a contract.


By phone

Advice by phone is available from all Citizens Advice Bureaux (CAB). In addition, we are in the process of developing a national phone service. It will become available in different parts of the UK over the next two years.


It is now fully operational in Wales, but only for people who live or work there. In England the service is currently being rolled out area by area. If it is not yet available in your area, you will hear options for recorded information:


  • for England call 03444 111 444 or check your local bureau's contact details via the search box below

  • Text Relay users should call 03444 111 445

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